We ship Worldwide! We also ship fast, usually within 24-48 hours of cleared payment, Monday through Friday.
Shipping prices listed here are based on one pedal. Each additional pedal ordered will receive a small shipping discount based on this price. The prices listed below are the default shipping price in PayPal checkout. If you would like to upgrade to Express Mail Shipping for an additional fee, please e-mail us before ordering.
U.S.A., Canada and Mexico: $9.95 USD for one pedal. USPS Priority Mail.
All other international locations: $14.95 USD for one pedal. Postal First Class Mail.
NOTICE TO ALL CUSTOMERS:
Please make sure your shipping address is correct at
time of payment! We ship fast and if you send us an email as little as
10 minutes after you've placed your order stating that your address is incorrect, we may have already shipped it. SORRY, but this
would be your fault and we cannot refund or reship a pedal if lost in
the mail due to a mistake on your part. Sorry, but that's just the way
it has to be. Again, please double check your address before ordering.
All U.S.A. resident orders are shipped via USPS Priority Mail service with Delivery Confirmation. Average delivery time within the U.S.A. is 3-7 business days after placing your order. A Delivery Confirmation number will be emailed to your registered PayPal email address once your order has been prepared to ship. Please allow 24-48 hours for tracking info to become available on www.USPS.com. Delivery Confirmation is only available to residents in the U.S.A. and Puerto Rico.
Outside of U.S.A. resident orders are shipped via USPS First Class Postal Airmail service and also include a Customs number (not the best, but not the worst tracking. This is not a true tracking number, but it will provide some info on your parcel's progress whilst in transit.) This Customs number will be emailed to your registered Paypal email address once your order has been prepared to ship. Please allow 24-72 hours for Customs number info to become available on www.USPS.com.Average time for delivery to customers outside the U.S.A. is approximately 1 to 2 weeks after shipment, but occasionally longer due to some countries Customs and/or Postal Service. A four or more week wait time for delivery to some international locations is not uncommon. Please be patient. If you would like to upgrade to a faster international shipping service for an additional fee, please read the section below regarding EMS shipping. Thank you!
All buyers outside the U.S.A. are responsible for all Customs duty, tax, and V.A.T. charges at time of delivery. Sorry, we cannot declare a value lower than the purchase price on the Customs invoice. Any Customs fees/taxes are collected at time of delivery by your country's postal service/government and are NOT INCLUDED in the price listed here. These fees are your responsibility. Please check with your country's government for info about duty rates in your country before buying. It's possible that you may not incur a customs fee, but please don't count on it. Please don't get us wrong, We love shipping to our international customers! Problems do not happen very often. We just ask for your understanding and patience. Thank you!
To our customers outside the U.S.A. EMS shipping is available by request (Postal Express Mail Service.) Just let us know before ordering and we'll send you a custom PayPal email invoice. EMS service is not cheap, but your package comes with a great tracking number and will arrive usually in 5 to 7 business days after shipping. EMS is the fastest and safest method for international shipments. If you choose EMS shipping, please keep in mind that you will most likely need to sign for your package at time of delivery. IMPORTANT: If you decide to upgrade to EMS, please include your phone number in the PayPal comment box when checking out. We will need it for the Customs form.
ALL INTERNATIONAL CUSTOMERS PLEASE BE PATIENT. We always ship fast, usually within 24-48 hours of cleared payment, Monday through Friday. Sometimes there are delays with slow Postal Service and Customs. Customers in Italy, Greece and Brazil, please be extra patient.
Please allow for a slightly longer delivery time during the holiday season.
Your satisfaction is extremely important to us. If you are not 100% happy with your Alter Ego Effector pedal, you can send it back to Alter Ego Effectors for a full refund of the purchase price within 14 days of delivery. The shipping and handling fee you originally paid for the pedal cannot be refunded. You must pay the cost of shipping the pedal back to us and provide us with a tracking number immediately after the pedal is shipped back to us. There is no restocking fee as long as the pedal is returned in new condition.
Your refund will be issued the same way it was originally received, by PayPal or by mail via U.S.A. Money Order. Please allow 3 to 5 days for us to process your refund after the returned pedal(s) is received by us.
Regarding pedals lost in the mail: We cannot issue you a refund until your parcel has been returned to us by the Postal Service. In the event that your order is not delivered to you, for whatever reason, it will usually be returned to the sender (us, Alter Ego). It may take 2 weeks to over 2 months for the parcel to be returned to us depending on what country it was originally shipped to. When and if the parcel is returned to us, we will then give the customer a choice of refund of purchase price, less shipping, or we can reship the pedal to the customer free of charge IF the customer's original address was correct. NOTE: All orders ship WITHOUT INSURANCE by default. If you would like to add insurance to your order for an additional fee, please contact us before ordering. We will send you a custom PayPal e-mail invoice to pay. We cannot be held responsible for uninsured parcels lost in the mail. Sorry, but this is our policy. However,
on the bright side, loss rarely happens. Over 99% percent of shipments
arrive to their destination with no problem. The best way to avoid any problems is to simply make sure your shipping address is 100% correct when you place your order.
NOTE: No pedal can be returned to us do to damage caused by using an incorrect voltage power supply adapter. Please make sure to only use a DC 9V output adapter, polarity negative tip (center), positive sleeve when using your pedal.
Please see Our Guarantee as well as your receipt included with pedal for more return as well as warranty details.
If you do not agree with any of the above terms, please do not order. Thank you!
Questions? Please don't hesitate to ask us any questions prior to ordering. We'll be happy to answer them all.
* All terms listed above are subject to change without notice.
All content copyright 2012 Alter Ego Effectors, U.S.A. All rights reserved.